Question 1

Black Friday Offers 2022

Accepted Answer

Offer 1: Black Friday Gift Card Offer
Purchase 1 of our preset gift cards and get extra 20% worth for you. 
Extra value gift cards will be 2 part gift card. 
Original gift card will have our regular 1 year expiry. 
Promotional extra value gift card will have 3 months expiry. 
Once you have purchased the gift card, you will receive email containing your Gift Cards (1x Original Gift Card, 1 x Promotional Gift Card) 
All gift cards are subject to our Gift Card Terms of Conditions
Offer 2: Black Friday 4+1 Course Passes (6 Month EXP)
Buy 1 ouf the 4x Course Passes and get the 5th FREE. 
That's a whooping 25% saving. 
Black Friday Course Passes expires in 6 months.
Cannot be shared. 
Cannot be exchanged.
Only availbale to purchase online.

Offer 3: Buy any 2 or more products online and receive 25% off your next treatment.
Simply purchase 2 or more products online and we will send you out an email containing the Promo Code that you can use to get your 25% off of your next visit. 
Promo Code is valid on full priced treatments. 
Booking must be before end of February 2023.

Question 2

Terms and Conditions for Birthday Month Offer

Accepted Answer

Last Updated: 01 November 2023

1. Introduction

These terms and conditions are specific to the Birthday Month Offer at Petts Wood Spa and are supplemental to our general Terms of Service and Cancellation Policy. By availing of this offer, you agree to comply with all applicable terms and conditions.

2. Eligibility

1. This offer is open to all registered customers of Petts Wood Spa.
2. Customers must provide accurate and up-to-date proof of their birth date to be eligible.
3. If your birth date details are incorrect or missing in our system, we encourage you to download our app and update your information in our booking system.
4. This offer cannot be used in conjunction with any other promotional discounts or special offers available at Petts Wood Spa.

3. Offer Details

1. Eligible customers will receive a 15% discount on all services at Petts Wood Spa for the entire calendar month of their birth.
2. To avail the offer, use Voucher Code **BDAY15** when making a booking online or call us on 0208 6111 000.
3. The discount is valid from Monday to Thursday only.
4. The discount is not applicable on public holidays.
5. The offer is non-transferable and can only be availed by the birthday celebrant.

4. Claiming the Offer

1. To claim the offer, book an appointment online using the Voucher Code **BDAY15** or call us on 0208 6111 000 and mention the Birthday Month Offer at the time of booking.
2. A valid form of identification proving the customer’s birth date may be asked at the time of appointment.

5. Limitations

1. The Birthday Month Offer discount cannot be applied toward the purchase of gift cards or merchandise.
2. This offer is not valid for any additional costs, such as travel fees for on-location services, if any.
3. Petts Wood Spa reserves the right to amend these terms and conditions or discontinue the offer at any time.

6. Privacy

1. All personal data submitted will be kept confidential and secure, in compliance with our Privacy Policy.
2. Petts Wood Spa will not sell, distribute, or lease your personal information to third parties unless we have your explicit consent or are required by law.

7. Contact

For questions or more information about this offer, please contact our customer service team at 0208 6111 000.

By availing of the Birthday Month Offer at Petts Wood Spa, you indicate that you have read, understood, and agree to be bound by these terms and conditions, along with our general Terms of Service and Cancellation Policy.

Petts Wood Spa reserves the right to change, modify, or alter these terms and conditions at any time without prior notice.

Question 3

6 Giveaway Campaign 2023

Accepted Answer

Giveaway Campaign 2023 Terms and Conditions

1. Eligibility:
   1.1 The campaign giveaway is open to followers of Petts Wood Spa on Instagram.
   1.2 Participants must be of legal age in their jurisdiction or have parental/guardian consent to enter.
   1.3 Participants must comply with all applicable laws and regulations.

2. Entry:
   2.1 To enter the raffle, participants must:
       - Provide a response to the specified question.
       - Share the designated post on their public Instagram profile.
       - Participants must ensure their Instagram account is following Petts Wood Spa.
   2.2 Only one entry per participant will be accepted. Multiple entries will result in disqualification.

3. Raffle and Winner Selection:
   3.1 There will be six raffles conducted, one for each specified month.
   3.2 For each raffle, the entry period will close on the last day of the respective month (e.g., July 31, August 31, etc.).
   3.3 The draw for each raffle will take place on the specified date (e.g., August 3, September 2, etc.).
   3.4 The winner will be selected randomly from all eligible entries for each respective month's raffle.
   3.5 The winner will be contacted via Direct Message on Instagram.
   3.6 If the winner fails to respond within a specified timeframe, a new winner may be selected at the discretion of Petts Wood Spa.

4. Prize Claim:
   4.1 The winner must follow the instructions provided in the Direct Message to claim their prize.
   4.2 The winner must provide any necessary information for prize verification and delivery, such as name and contact details.
   4.3 The winner must redeem the prize by booking the service in the month following their win.
   4.4 The prize must be booked for a Monday to Thursday.
   4.5 The prize redemption is subject to availability at Petts Wood Spa.

5. Prize:
   5.1 The prize for each raffle is as stated in the campaign details and cannot be exchanged for cash or alternative prizes.
   5.2 Petts Wood Spa reserves the right to substitute the prize with a similar one of equal or greater value if necessary.

6. Publicity:
   6.1 By participating in the campaign, participants grant Petts Wood Spa the right to use their name and/or Instagram handle for promotional purposes related to the giveaway.

7. Liability:
   7.1 Petts Wood Spa is not responsible for any technical issues, interruptions, or failures that may affect participation or prize claim.
   7.2 Petts Wood Spa is not liable for any loss, damage, or injury incurred as a result of participating in the campaign or accepting the prize.
   7.3 Participants agree to release and hold Petts Wood Spa harmless from any claims, demands, or damages arising out of their participation in the campaign.

8. Terms of Service and Privacy Policy:
   8.1 By participating in the campaign, participants agree to comply with Petts Wood Spa's Terms of Service and Privacy Policy, available on the Petts Wood Spa website.

9. General Terms:
   9.1 Petts Wood Spa reserves the right to modify, suspend, or terminate the campaign at any time, for any reason, without prior notice.
   9.2 Petts Wood Spa's decisions regarding the campaign, winner selection, and prize claim are final and binding.
   9.3 These terms and conditions shall be governed by and construed in accordance with the laws of UK.
   9.4 Participants are responsible for reviewing and complying with any additional rules or guidelines outlined on the campaign website or Instagram page of Petts Wood Spa.

Question 4

Terms and Conditions for First Time Clients Offer

Accepted Answer

1. Introduction

Welcome to Petts Wood Spa! Our First Time Clients Offer is designed to provide new clients with a delightful introduction to our array of services. By taking advantage of this offer, you agree to adhere to the following terms and conditions, in addition to our general Terms of Service and Cancellation Policy.

2. Eligibility

1. The First Time Clients Offer is exclusive to new clients of Petts Wood Spa who have not previously booked or received any services.
2. Clients must mention the First Time Clients Offer at the time of booking to receive the discount.

3. Offer Details

1. Eligible first time clients will receive a 15% discount on their first visit for any service at Petts Wood Spa.
2. The offer is applicable to all services provided by Petts Wood Spa.

4. Claiming the Offer

1. To claim the offer, first time clients must book an appointment and state that they would like to use the First Time Clients Offer.
2. This offer is valid for a one-time use on the first visit only.

5. Limitations

1. The First Time Clients Offer cannot be combined with any other discounts, promotions, or special offers.
2. The discount is not applicable to the purchase of products, gift cards, or products.
3. This offer cannot be exchanged for cash, any monetary value, or transferred to another client.
4. Petts Wood Spa reserves the right to verify the eligibility of clients and to refuse the offer to any client who has already received a service or has been booked into our system previously.

6. Changes to Terms and Conditions

1. Petts Wood Spa reserves the right to modify these terms and conditions or terminate the offer at any time without prior notice.

7. Acceptance of Terms

By booking an appointment and using the First Time Clients Offer at Petts Wood Spa, clients confirm that they have read, understood, and agree to be bound by these terms and conditions.

8. Contact Information

Should you have any inquiries or require assistance regarding this offer, please do not hesitate to contact Petts Wood Spa’s customer service at 0208 6111 000.

Make your first experience with us unforgettable. We look forward to welcoming you to Petts Wood Spa, a place of relaxation, rejuvenation, and first-time wonders.

Question 5

Terms and Conditions for NHS Discount

Accepted Answer

1. Introduction

These terms and conditions are specific to the NHS Discount offer at Petts Wood Spa and are supplemental to our general Terms of Service and Cancellation Policy. By availing of this offer, you agree to comply with all applicable terms and conditions.

2. Eligibility

1. This offer is open exclusively to NHS (National Health Service) staff members.
2. Staff members must provide a valid NHS staff ID to be eligible for the offer.
3. This offer cannot be used in conjunction with any other promotional discounts or special offers available at Petts Wood Spa.

3. Offer Details

1. Eligible NHS staff members will receive a 15% discount on all services at Petts Wood Spa.
2. To avail the offer, please book an appointment online or call us on 0208 6111 000 and mention that you wish to use the NHS Discount.
3. The offer is non-transferable and can only be availed by the NHS staff member whose name appears on the NHS staff ID.

4. Claiming the Offer

1. To claim the offer, book an appointment online or call us on 0208 6111 000. Mention that you wish to use the NHS Discount at the time of booking.
2. A valid NHS staff ID must be presented at the time of appointment.

5. Limitations

1. The NHS Discount cannot be applied toward the purchase of gift cards or products.
2. This offer is not valid for any additional costs, such as travel fees for on-location services, if any.
3. Petts Wood Spa reserves the right to amend these terms and conditions or discontinue the offer at any time.

6. Privacy

1. All personal data submitted will be kept confidential and secure, in compliance with our Privacy Policy.
2. Petts Wood Spa will not sell, distribute, or lease your personal information to third parties unless we have your explicit consent or are required by law.

7. Contact

For questions or more information about this offer, please contact our customer service team at 0208 6111 000.

By availing of the NHS Discount at Petts Wood Spa, you indicate that you have read, understood, and agree to be bound by these terms and conditions, along with our general Terms of Service and Cancellation Policy.

Petts Wood Spa reserves the right to change, modify, or alter these terms and conditions at any time without prior notice.

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Frequently asked questions

Black Friday Offers 2022

Terms and Conditions for Birthday Month Offer

6 Giveaway Campaign 2023

Terms and Conditions for First Time Clients Offer

Terms and Conditions for NHS Discount